This search capability uses taxonomies and metadata to power a robust federated search that retrieves results from multiple integrated systems, such as email marketing platforms, public websites and RSS feeds. This functionality ensures critical resources are always easy to access within the one interface.
The People Directory also offers staff members the ability to refine search results.
Greater Bank's intranet, Evi has become a portal where employees go to Engage, View and Inform (Evi). It has over 94% active users.
One of the reasons for its success is the user-friendly search function that makes use of taxonomies and metadata. It includes federated search integration so that content produced and distributed by their email marketing platform can also be searched and included in the main search results. When the team need to place emphasis on specific content, they can also create a ‘best bets’ to ensure that content is displayed at the top of the search results.
With Greater Bank staff working across several locations, the search refinement options on the People Search page make it easier to find contact details of staff who are working in a different branch or in head office.