Client Star Group

Feature Incident Tracking

Solution Intranet

Industry Energy & Utilities

Topics Governance & Compliance, Business Processes, Structured Content

Elcom’s Structured Authoring feature streamlines the process of capturing and publishing repetitive information using form-based templates.

With built-in approval workflows, organisations can ensure accuracy and consistency in published content.

Client Example

Star Group’s intranet uses structured authoring to power its Incident Tracking system, part of its HSEQ (Health, Safety, Environment, & Quality) initiative.

Staff across geographically diverse locations submit incident notification forms for workplace injuries, equipment damage, and other events. These forms trigger an approval workflow and automatically generate articles in the Incident Library, making them easily searchable and filterable. The structured templates standardise submissions, ensuring consistency in format and quality, while reducing errors.

The layout of the Incident Library offers intuitive filtering and search capabilities, allowing managers to quickly access incident records and track tasks associated with them.

This automated approach simplifies reporting, enhances safety oversight, and ensures compliance across the organisation.


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