Client Northcott

Feature Forms & Workflows

Solution Intranet

Industry Healthcare

Topics Governance & Compliance, Automation

Elcom Forms & Workflows enable organisations to automate intricate processes that involve multiple teams and approval steps.

Once a form is submitted, workflows notify the appropriate staff to action items such as reviewing, approving, or rejecting submissions. Administrators can easily monitor the status of forms in real time, ensuring governance and transparency as they move through various stages and touchpoints.

This functionality is ideal for managing processes requiring collaboration across departments.

Client Example

Northcott Independent Living Form

Northcott acquired over 100 specialist disability accommodation services from the NSW Department of Family and Community Services.

They urgently needed to efficiently manage the quoting process to request funds from NDIA for their Support Independent Living (SIL) customers.

The SIL form and workflow automates this process. Once a form is submitted, it triggers workflow paths depending on the criteria supplied, with different staff members being notified to action an item such as supplying or checking information. They can then approve it to move it along the workflow or reject it, which either moves it back to the previous person or on a different path. For instance, touchpoints could include the assigned contact who is responsible for overseeing the process, house lead, financial reviewer, senior manager and the claiming and compliance team.

The automated process ensures the right staff members are notified at each step, providing transparency and governance while streamlining approval for NDIA funding submissions.


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